When I first started making jewelry, I did so out of necessity. One day I had an allergic reaction to a pair of earrings I bought and was grumbling to myself about what a waste of money they were. It hit me then that I had no power in that transaction, that I had no one to hold responsible. The store policy made sure: ‘NO RETURNS, EXCHANGES OR REFUNDS’. They knew they weren’t selling quality and they didn’t want to hear from me once i found out, either.
There was no pride in the work, no pride in what the store owners were selling- just cheaply made products marked up 200% more than what they cost and so much more than they were worth.
When I started my business, I told myself I would operate like I was my customer. I think to myself, “if I paid $25 for something, what would I want it to come packaged like? how long would I want it to last? How would I want the store owner to treat me?” and that’s how I make my decisions. I take pride in my work, in what my jewelry looks like, what the packaging looks like, how they still look after three years. I take pride in how my customers feel wearing my jewelry and how they feel about the entire transaction.